Please order carefully as there is a 20% restocking fee plus freight both ways for returns (original freight plus cost of shipping item back to the manufacturer). If you receive an incorrect or defective item, we will replace the item free of charge. Please contact us for procedure and additional info.
Please note that since we are the exclusive rep agency for Little Tikes Commercial in the Northeast Texas area only, we are only able to ship within our territory. Our territory includes all zip codes in the range of 75000-76999, and 79500-79699. If you are outside of our area, we'd be happy to put you in contact with your local Little Tikes Commercial rep.
All products ship directly from the manufacturer. Most of our products ship via commercial freight carriers or UPS and will arrive approximately 3-5 days after the ship date. Ship dates vary by manufacturer and product. Most items ship 3 weeks after your order is placed, however some items can take up to 6 weeks to ship.
Please do not sign the shipping notice until you have counted all boxes, bundles, etc. If any of the items called for in the bill of lading are missing or damaged, do not accept the shipment until the driver makes a "short" or a "damaged" notation on your freight bill. Failure to carefully check your shipment could result in additional charges for missing or damaged items not noted.
Also, due to the excessive weight and the quantity of equipment often involved, the customer is responsible for having someone available to offload the truck. The equipment is often shipped on skids for offloading by means of a forklift. If a forklift is not available simply break the straps and offload the pieces individually.
Lead times vary based on product and manufacturer. Most items will ship in approximately 2-3 business weeks after your order is placed. Some items including shade structures can take 4-6 weeks to ship. Delivery is approximately 3-5 days after ship date.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.